At Collegiate Awards, quality is our hallmark and we stand by our products. With the exception of personalized or engraved products, if you are not satisfied with your order, return your items in resalable condition within 15 days of receipt for a full product refund or replacement of merchandise equal to or below the amount of the original transaction. For personalized or engraved products, if the product differs materially from the proof (if a proof is requested), differs materially from what you ordered, or arrives damaged, return the products within 15 days and we will replace the product or issue a refund.
Contact us within 48 hours of receipt of your order (include our MERCHANDISE RETURN FORM with your return). We will be glad to work with you to earn your satisfaction. At times, we may request e-mailed pictures of the product in “as received” condition. Please take care in packaging for return shipments as Collegiate Awards cannot be responsible for product or shipment costs related to damage or lost shipments being returned to us.
NOTE: We do NOT refund shipping costs or pay for return shipping, unless the order is flawed.
If we have not begun working on your order, we will happily cancel your order with a complete refund. If you desire to cancel your order, please contact us ASAP after placing the order as we sometimes begin production quickly.
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change after an order is placed would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
We are committed to protecting your online privacy while creating an efficient and helpful web experience. Although you are required to provide certain personal information to submit an order, know that all your data is encrypted and encoded by a secure server software before it is sent to us.
What we collect
- Contact info (name, email address, mailing address, and phone number)
- Billing info (credit card number and expiration date billing address)
- “Member” identifiers (username, account number, password, log-in, order history)
- Fulfill order
- Send confirmation
- Administer your account
- Respond to customer questions/concerns (communication purposes)
- Email special offers or ask for testimonials / reviews
- We use a third-party SSL, which encrypts vital information
- Our website uses HTTPS - Hyper Text Transfer Protocol
By using our website, you give Collegiate Awards permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics.
If you are under the age of 18, you must not provide your name, email address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.
This site is owned and operated by Collegiate Awards. All images and related information, including text, captions & descriptions, furnished by Collegiate Awards are owned by Collegiate Awards (and/or our licensors). All the website’s content is protected by copyright laws, moral rights, and other property rights. No one may link, transmit (by email, uploading, posting, redistributing), or employ software to retrieve or copy our copyrighted content and/or images. Customers are responsible for legal ownership of any logos, trademarks, and/or copyrights included with their order. Collegiate Awards does not grant permission to our customers to reproduce unauthorized copyrighted logos/trademarks.